Frequently Asked Questions

Everything you need to know about your Negative experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimates and final sale items cannot be returned.

How do I find my correct size?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, at Negative we prioritize ethical manufacturing and high-quality fabrics. We work closely with our suppliers to ensure fair labor practices and utilize recycled or organic materials whenever possible.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of purchase by contacting our customer service team via live chat or email.